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INSURANCE · CLAIMS HANDLING

Claim pre-analysis for a regional insurer

−29% processing time per file

Handlers receive a pre-structured file and can decide faster.

Context

Each claim combined attachments, photos and client exchanges. Initial triage took too long and varied between teams.

What we delivered

We set up an assisted extraction and summarisation workflow (OCR + classification + triage agent) connected to the existing case-management tool.

Business impact

  • −29% average processing time per claim
  • −22% files returned for missing information
  • Automatic prioritisation of urgent cases
  • Improved internal satisfaction on admin workload
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